
"INFORMATION TECHNOLOGY"
Blackfoal Information Technology is a premier solutions provider to the information systems business. Blackfoal Information Technology is a union of business and technology experts working together to help and shape the competetive dimension of our business clients.
Our mission is to help customers
compete by providing dynamic and highly skilled information technology people with the skills to enhance our client’s technology and competetive dimension.
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Advantages of working with Blackfoal
At Blackfoal Information Technologies . Blackfoal our robust processes complement our state-of-the-art infrastructure and technology. Robust processes, at Blackfoal, mean clear, scalable methodology , risk mitigation and assured quality.
The advantages of working with Blackfoal include:
* Extensive experience applied in designing processes and methodology
* Ability to align systems with client’s internal processes
* Subject matter experts to ensure enhanced outsourced experience for the clients
* Comprehensive Business Continuity Plan (BCP) and Disaster Recovery Plan (DRP)
* Multiple locations to facilitate client servicing
* High level supervision of process at every stage
* High level security from building containment to document protection
Quality Systems
Blackfoal adheres to ISO 9001:2008 quality standards. If you have your own specific requirements, Blackfoal will work with you and integrate these checks and measures into our existing systems to provide customized quality control.
Blackfoal quality checks include:
* Quality assured methodology at all stages starting from pilot project to production to post-production QC checks
* An experienced and dedicated team of quality workflow supervisors
* Quality checks built into every process
* Customized workflow monitoring
* Quality checks on final deliverables
* Transparency and process documentation according to ISO 9001:2008 standards
Information technology, as defined by the Information Technology Association of America
(ITAA), is "the study, design, development, implementation, support or management of computer-based information systems, particularly software applications and computer hardware." Encompassing the computer and information systems industries, information technology is the capability to electronically input, process, store, output, transmit, and receive data and information, including text, graphics, sound, and video, as well as the ability to control machines of all kinds electronically.
Information technology is comprised of computers, networks, satellite communications, robotics, videotext, cable television, electronic mail ("e-mail"), electronic games, and automated office equipment. The information industry consists of all computer, communications, and electronics-related organizations, including hardware, software, and services. Completing tasks using information technology results in rapid processing and information mobility, as well as improved reliability and integrity of processed information.
History of Information Technology
The term "information technology" evolved in the 1970s. Its basic concept, however, can be traced to the World War II alliance of the military and industry in the development of electronics, computers, and information theory. After the 1940s, the military remained the major source of research and development funding for the expansion of automation to replace manpower with machine power.
Since the 1950s, four generations of computers have evolved. Each generation reflected a change to hardware of decreased size but increased capabilities to control computer operations. The first generation used vacuum tubes, the second used transistors, the third used integrated circuits, and the fourth used integrated circuits on a single computer chip. Advances in artificial intelligence that will minimize the need for complex programming characterize the fifth generation of computers, still in the experimental stage.
The first commercial computer was the UNIVAC I, developed by John Eckert and John W. Mauchly in 1951. It was used by the Census Bureau to predict the outcome of the 1952 presidential election. For the next twenty-five years, mainframe computers were used in large corporations to do calculations and manipulate large amounts of information stored in databases. Supercomputers were used in science and engineering, for designing aircraft and nuclear reactors, and for predicting worldwide weather patterns. Minicomputers came on to the scene in the early 1980s in small businesses, manufacturing plants, and factories.
In 1975, the Massachusetts Institute of Technology developed microcomputers. In 1976, Tandy Corporation's first Radio Shack microcomputer followed; the Apple microcomputer was introduced in 1977. The market for microcomputers increased dramatically when IBM introduced the first personal computer in the fall of 1981. Because of dramatic improvements in computer components and manufacturing, personal computers today do more than the largest computers of the mid-1960s at about a thousandth of the cost.
Computers today are divided into four categories by size, cost, and processing ability. They are supercomputer, mainframe, minicomputer, and microcomputer, more commonly known as a personal computer. Personal computer categories include desktop, network, laptop, and handheld.
Information Technology's Role Today
Every day, people use computers in new ways. Computers are increasingly affordable; they continue to be more powerful as information-processing tools as well as easier to use.
Computers in Business One of the first and largest applications of computers is keeping and managing business and financial records. Most large companies keep the employment records of all their workers in large databases that are managed by computer programs. Similar programs and databases are used in such business functions as billing customers; tracking payments received and payments to be made; and tracking supplies needed and items produced, stored, shipped, and sold. In fact, practically all the information companies need to do business involves the use of computers and information technology.
On a smaller scale, many businesses have replaced cash registers with point-of-sale (POS) terminals. These POS terminals not only print a sales receipt for the customer but also send information to a computer database when each item is sold to maintain an inventory of items on hand and items to be ordered. Computers have also become very important in modern factories. Computer-controlled robots now do tasks that are hot, heavy, or hazardous. Robots are also used to do routine, repetitive tasks in which boredom or fatigue can lead to poor quality work.
Computers in Medicine Information technology plays an important role in medicine. For example, a scanner takes a series of pictures of the body by means of computerized axial tomography (CAT) or magnetic resonance imaging (MRI). A computer then combines the pictures to produce detailed three-dimensional images of the body's organs. In addition, the MRI produces images that show changes in body chemistry and blood flow.
Computers in Science and Engineering Using supercomputers, meteorologists predict future weather by using a combination of observations of weather conditions from many sources, a mathematical representation of the behavior of the atmosphere, and geographic data.
Computer-aided design and computer-aided manufacturing programs, often called CAD/CAM, have led to improved products in many fields, especially where designs tend to be very detailed. Computer programs make it possible for engineers to analyze designs of complex structures such as power plants and space stations.
Integrated Information Systems With today's sophisticated hardware, software, and communications technologies, it is often difficult to classify a system as belonging uniquely to one specific application program. Organizations increasingly are consolidating their information needs into a single, integrated information system. One example is SAP, a German software package that runs on mainframe computers and provides an enterprise-wide solution for information technologies. It is a powerful database that enables companies to organize all their data into a single database, then choose only the program modules or tables they want. The freestanding modules are customized to fit each customer's needs.
Software
Computer software consists of the programs, or lists of instructions, that control the operation of a computer. Application software can be used for the following purposes:
Productivity Software Productivity software is designed to make people more effective and efficient when performing daily activities. It includes applications such as word processing, spreadsheets, databases, presentation graphics, personal information management, graphics and multimedia, communications, and other related types of software. Word-processing software is used to create documents such as letters, memos, reports, mailing labels, and newsletters. This software is used to create attractive and professional-looking documents that are stored electronically, allowing them to be retrieved and revised. The software provides tools to correct spelling and grammatical mistakes, permits copying and moving text without rekeying, and provides tools to enhance the format of documents. Electronic spreadsheet software is used in business environments to perform numeric calculations rapidly and accurately. Data are keyed into rows and columns on a worksheet, and formulas and functions are used to make fast and accurate calculations. Spreadsheets are used for "what-if" analyses and for creating charts based on information in a worksheet. A database is a collection of data organized in a manner that allows access, retrieval, and use of that data. A database management system (DBMS) is used to create a computerized database; add, change, and delete data; sort and retrieve data from the database; and create forms and reports using the data in the database. Presentation graphics software is used to create presentations, which can include clip-art images, pictures, video clips, and audio clips as well as text. A personal information manager is a software application that includes an appointment calendar, address book, and notepad to help organize personal information such as appointments and task lists. Engineers, architects, desktop publishers, and graphic artists often use graphics and multimedia software such as computer-aided design, desktop publishing, video and audio entertainment, and Web page authoring. Software for communications includes groupware, e-mail, and Web browsers.
Hardware
Information processing involves four phases: input, process, output, and storage. Each of these phases and the associated devices are discussed below.
Input devices: Input devices include the keyboard, pointing devices, scanners and reading devices, digital cameras, audio and video input devices, and input devices for physically challenged users. Input devices are used to capture data at the earliest possible point in the workflow, so that the data are accurate and readily available for processing.
Processing: After data are captured, they are processed. When data are processed, they are transformed from raw facts into meaningful information. A variety of processes may be performed on the data, such as adding, subtracting, dividing, multiplying, sorting, organizing, formatting, comparing, and graphing. After processing, information is output, as a printed report, for example, or stored as files.
Output devices: Four common types of output are text, graphics, audio, and video. Once information has been processed, it can be listened to through speakers or a headset, printed onto paper, or displayed on a monitor. An output device is any computer component capable of conveying information to a user. Commonly used output devices include display devices, printers, speakers, headsets, data projectors, fax machines, and multifunction devices. A multifunction device is a single piece of equipment that looks like a copy machine but provides the functionality of a printer, scanner, copy machine, and perhaps a fax machine.
Storage devices: Storage devices retain items such as data, instructions, and information for retrieval and future use. They include floppy disks or diskettes, hard disks, compact discs (both read-only and disc-recordable), tapes, PC cards, Smart Cards, microfilm, and microfiche.
Information and Data Processing
Data processing is the input, verification, organization, storage, retrieval, transformation, and extraction of information from data. The term is usually associated with commercial applications such as inventory control or payroll. An information system refers to business applications of computers and consists of the databases, application programs, and manual and machine procedures and computer systems that process data. Databases store the master files of the business and its transaction files. Application programs provide the data entry, updating, and query and report processing. Manual procedures document the workflow, showing how the data are obtained for input and how the system's output is distributed. Machine procedures instruct the computers how to perform batch-processing activities, in which the output of one program is automatically fed into another program. Daily processing is the interactive, real-time processing of transactions. Batch-processing programs are run at the end of the day (or some other period) to update the master files that have not been updated since the last cycle. Reports are printed for the cycle's activities. Periodic processing of an information system involves updating of the master files— adding, deleting, and changing the information about customers, employees, vendors, and productsWe use the term information technology or IT to refer to an entire industry. In actuality, information technology is the use of computers and software to manage information. In some companies, this is referred to as Management Information Services (or MIS) or simply as Information Services (or IS). The information technology department of a large company would be responsible for storing information, protecting information, processing the information, transmitting the information as necessary, and later retrieving information as necessary.
In relative terms, it wasn't long ago that the Information Technology department might have consisted of a single Computer Operator, who might be storing data on magnetic tape, and then putting it in a box down in the basement somewhere. The history of information technology is fascinating! Check out these history of information technology resources for information on everything from the history of IT to electronics inventions and even the top 10 IT bugs.
In order to perform the complex functions required of information technology departments today, the modern Information Technology Department would use computers, servers, database management systems, and cryptography. The department would be made up of several System Administrators, Database Administrators and at least one Information Technology Manager. The group usually reports to the Chief Information Officer (CIO).
Some of the most popular information technology skills at the moment are:
For more information about technical skills that are popular in the job market, check out the IT Career Skills List..
Having a solid education and specific specialty certifications is the best way to progress in an information technology career. Here are some of the more popular information technology certifications:
There can be a lot of overlap between many of the job descriptions within information technology departments. In order to clarify the descriptions, skills and career paths of each, I have put together a Jobs in IT listing. The jobs in IT listing includes information on education and training required for each position. It also includes lists of companies that typically have IT jobs open, as well as links to IT-specific resumes, cover letters and IT interview questions.
Information Technology Departments will be increasingly concerned with data storage and management, and will find that information security will continue to be at the top of the priority list. Cloud computing remains a growing area to watch. The job outlook for those within Information Technology is strong, with data security and server gurus amongst the highest paid techies. Check out the Information Security Certifications and Highest Paying Certifications for more information. In order to stay current in the Information Technology Industry, be sure you subscribe to top technology industry publication.
Information technology (IT), as defined by the Information Technology Association of America (ITAA), is "the study, design, development, implementation, support or management of computer-based information systems, particularly software applications and computer hardware."[1] IT deals with the use of electronic computers and computer software to convert, store, protect, process, transmit, and securely retrieve information.
Today, the term information has ballooned to encompass many aspects of computing and technology, and the term has become very recognizable. IT professionals perform a variety of duties that range from installing applications to designing complex computer networks and information databases. A few of the duties that IT professionals perform may include data management, networking, engineering computer hardware, database and software design, as well as the management and administration of entire systems.
When computer and communications technologies are combined, the result is information technology, or "infotech". Information technology is a general term that describes any technology that helps to produce, manipulate, store, communicate, and/or disseminate information.
In recent days ABET and the ACM have collaborated to form accreditation and curriculum standards for degrees in Information Technology as a distinct field of study separate from both Computer Science and Information Systems. SIGITE is the ACM working group for defining these standards Presentation skills success is based on following a practical presentation strategy and learning the techniques for delivering superior presentations. This website includes the important presentation fundamentals you need build your presentations. From there you can learn and practise the presentation techniques - because a superior presentation is about technique. To make you an even better presenter we offer you presentation tips, ideas and examples. Presentations Skills: If you already know how important it is to be a better communicator, presenter or speaker - then this website is the resource for you. This website will show you how to be a better presenter. If you are only looking for a magic presentation pill then this site is not for you. This is a "how to be a better presenter" website. Enjoy, George Torok. | |||
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Written by Carter McNamara, MBA, PhD, Authenticity Consulting, LLC. Copyright 1997-2008.
Adapted from the Field Guide to Leadership and Supervision.
Leaders make presentations to a wide variety of audiences, for example, Board members, employees, community leaders and groups of customers. Usually there is a lot that can be quickly gained or quickly lost from a presentation. A little bit of guidance goes a long way toward making a highly effective presentation.
Note that meeting management skills are often helpful in designing an effective presentation. Also note that the following guidelines are intended for general presentations, not for training sessions where your presentation is to help learners to gain specific knowledge, skills or attitudes in order to improve their performance on a task or job.
Basic Guidelines For Designing Your Presentation
1. List and prioritize the top three goals that you want to accomplish with your audience. It's not enough just to talk at them. You may think you know what you want to accomplish in your presentation, but if you're not clear with yourself and others, it is very easy - too easy - for your audience to completely miss the point of your presentation. For example, your goals may be for them to appreciate the accomplishments of your organization, learn how to use your services, etc. Again, the goals should be in terms of what you want to accomplish with your audience.
2. Be really clear about who your audience is and about why is it important for them to be in the meeting. Members of your audience will want to know right away why they were the ones chosen to be in your presentation. Be sure that your presentation makes this clear to them right away. This will help you clarify your invitation list and design your invitation to them.
3. List the major points of information that you want to convey to your audience. When you're done making that list, then ask yourself, "If everyone in the audience understands all of those points, then will I have achieved the goal that I set for this meeting?"
4. Be clear about the tone that you want to set for your presentation, for example, hopefulness, celebration, warning, teamwork, etc. Consciously identifying the tone to yourself can help you cultivate that mood to your audience.
5. Design a brief opening (about 5-10% of your total time presentation time) that:
a. Presents your goals for the presentation.
b. Clarifies the benefits of the presentation to the audience.
c. Explains the overall layout of your presentation.
6. Prepare the body of your presentation (about 70-80% of your presentation time).
7. Design a brief closing (about 5-10% of your presentation time) that summarizes the key points from your presentation.
8. Design time for questions and answers (about 10% of the time of your presentation).
Basic Guidelines About Presentation Materials
You might be handing out supplemental materials, for example, articles, reports, etc. along with making your presentation. You might also be handing out copies of your presentation, for example, handing out copies of your slides that you will be referencing during your presentation. You might be using transparency slides or showing slides from a personal computer onto a project screen.
1. If you plan to project your slides from a computer onto a projection screen, then be sure to check out the computer system before people come into the meeting room, if at all possible.
2. Use a consistent layout, or organization of colors and images, on your materials.
3. If you use transparencies on an overhead projector, then allocate one slide for every 3-5 minutes of your presentation. Include 5-8 lines of bulleted phrases on each slide.
4. If you provide the supplemental information during your presentation, then your audience will very likely read that information during your presentation, rather than listening to you. Therefore, hand out this information after you have completed your presentation. Or, hand it out at the beginning of your presentation and ask them not to read it until you have completed your presentation.
5. If you hand out copies of your slides, be sure that the text on the slides is large enough that your audience can read the text on the table in front of them without having to hold the handouts up to their faces. Be sure to leave space on the handouts for the audience to make notes on them.
Basic Guidelines About Your Delivery
1. If you're speaking to a small group (for example, 2-15 people), then try to accomplish eye contact with each person for a few seconds throughout your delivery.
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Presentation Skills That Work
If you need someone to teach your leadership or management team basic presentation skills or how to put together a presentation, boy are you in the wrong place! But, if your participants know the basics and feel that using humor effectively in a presentation will help them get their message across plus keep their audience engaged, then you're in the right place.
Everyone agrees that humor, when used appropriately, is a powerful tool that will keep your participants alert and awake, increase retention, stimulate cre8tivity and enhance the listener's reaction towards you. Whew! That was a mouthful.
The problem is that most business people don't know how to use humor effectively as a presentation skill. You know that too because you've slept through their presentations. In fact, you may be one of them.
I also have tools for the terminally unfunny. My "Low Risk, Big Laughs" techniques can get big laughs for even the unfunniest in your organization. Ask for the free demo to see for yourself. If they can give the instructions that I lay out, word for word, for them then the laughs are guaranteed! (If they can't give instructions then maybe you should't let them speak in public.)
A Program That Will
Super Charge Your Presentation Skills
Contact us today to schedule a laugh-packed presentation skills program or workshop for your organization. After assessing your needs and comfort level with using humor, we will recommend a presentation skills program for your group or individual. Depending on your current skills and comfort level your program may include:
...or the whole shebang! Our programs range from a one-hour keynote or breakout that will fit nicely in an already-scheduled meeting to a two-day crash course in humor and presentation skills that will change the way you speak forever!
"Joyfully exhausted..."
"I have never seen this crowd have so much fun and learn at the same time. I was joyfully exhausted by the time you finished and anxious for more! I'd recommend you to anyone!"
Michael Barr, VP, TRC Staffing Services
If They Snooze, You Lose!
This is the only program in the country that focuses on humor and delivery, possibly the two most important aspects of your program. You don't believe me? How many times have you drifted off or actually fallen asleep during an information-packed dry presentation?
Be honest:
Have you ever fallen asleep during a presentation?
Have you ever had someone fall asleep during your presentation?
Have you ever fallen asleep while you were presenting? I bet there are a few of you that could answer yes to that one too.
These days you can't hold an audience with information alone. You have to engage them, or you're going to lose them to their "Crackberrys" and cell phones. You will learn our proven methods for grabbing your audience by their funnybone from the "get go".
You need Professional Help
Your Humor coach, Jeff Justice, CSP has been training business people as well as professional speakers, the art of using humor both on stage and in presentations since 1990. He has developed techniques that allow anyone to use humor effectively no matter how dry they may come across.
I trained one business leader whose wife said to me sarcastically before his presentation, "I can't wait to see this. I've been married to him for seventeen years and I've never once heard him say anything funny." By the end, she was floored!
Click here for recommendations from
business professionals on Linkedin
"Laugh Your Way To The Top"
"The boss who wants to get results should take lessons from stand-up comedians. The witty executive gets bigger bonuses and better performance ratings", says the Harvard Business Review.
"Appropriate humor used skillfully, greases the management wheels, reduces hostility, deflects criticism, relieves tension, improves morale and helps communicate difficult messages."
A Presentation Skills Event and an Ongoing Program
For associations, the program can be a one-time event or we can come back for yearly "Tune ups" at the Humor Garage. Corporations can follow up our workshops and keynotes with a variety of programs which we will design specifically for you. This can consist of:
There are four main terms used for defining vocal qualities:
1. Listen to it! Practice listening to your voice while at home, driving, walking, etc. Then when you are at work or with company, monitor your voice to see if you are using it how you want to.
2. To really listen to your voice, cup your right hand around your right ear and gently pull the ear forward. Next, cup your left hand around your mouth and direct the sound straight into your ear. This helps you to really hear your voice as others hear it...and it might be completely different from the voice you thought it was! Now practice moderating your voice.
Throughout you presentation, display:
Listening, the second part, involves an attachment of meaning to the aural symbols that are perceived. Passive listening occurs when the receiver has little motivation to listen carefully. Active listening with a purpose is used to gain information, to determine how another person feels, and to understand others. Some good traits of effective listeners are:
Part of the listening process is getting feedback by changing and altering the message so the intention of the original communicator is understood by the second communicator. This is done by paraphrasing the words of the sender and restating the sender's feelings or ideas in your own words, rather than repeating their words. Your words should be saying, "This is what I understand your feelings to be, am I correct?" It not only includes verbal responses, but also nonverbal ones. Nodding your head or squeezing their hand to show agreement, dipping your eyebrows to show you don't quite understand the meaning of their last phrase, or sucking air in deeply and blowing out hard shows that you are also exasperated with the situation.
Carl Roger listed five main categories of feedback. They are listed in the order in which they occur most frequently in daily conversations (notice that we make judgments more often than we try to understand):
First, do not fight nerves, welcome them! Then you can get on with the presentation instead of focusing in on being nervous. Actors recognize the value of nerves...they add to the value of the performance. This is because adrenaline starts to kick in. It's a left over from our ancestors' "fight or flight" syndrome. If you welcome nerves, then the presentation becomes a challenge and you become better. If you let your nerves take over, then you go into the flight mode by withdrawing from the audience. Again, welcome your nerves, recognize them, let them help you gain that needed edge! Do not go into the flight mode! When you feel tension or anxiety, remember that everyone gets them, but the winners use them to their advantage, while the losers get overwhelmed by them.
Tension can be reduced by performing some relaxation exercises. Listed below are a couple to get you started:
Always allow time at the end of the presentation for questions. After inviting questions, do not rush ahead if no one asks a question. Pause for about 6 seconds to allow the audience to gather their thoughts. When a question is asked, repeat the question to ensure that everyone heard it (and that you heard it correctly). When answering, direct your remarks to the entire audience. That way, you keep everyone focused, not just the questioner. To reinforce your presentation, try to relate the question back to the main points.
Make sure you listen to the question being asked. If you do not understand it, ask them to clarify. Pause to think about the question as the answer you give may be correct, but ignore the main issue. If you do not know the answer, be honest, do not waffle. Tell them you will get back to them...and make sure you do!
Answers that last 10 to 40 seconds work best. If they are too short, they seem abrupt; while longer answers appear too elaborate. Also, be sure to keep on track. Do not let off-the-wall questions sidetrack you into areas that are not relevant to the presentation.
If someone takes issue with something you said, try to find a way to agree with part of their argument. For example, "Yes, I understand your position..." or "I'm glad you raised that point, but..." The idea is to praise their point and agree with them. Audiences sometimes tend to think of "us verses you." You do not want to risk alienating them.
The second step is to prepare the presentation. A good presentation starts out with introductions and an icebreaker such as a story, interesting statement or fact, joke, quotation, or an activity to get the group warmed up. The introduction also needs an objective, that is, the purpose or goal of the presentation. This not only tells you what you will talk about, but it also informs the audience of the purpose of the presentation.
Next, comes the body of the presentation. Do NOT write it out word for word. All you want is an outline. By jotting down the main points on a set of index cards, you not only have your outline, but also a memory jogger for the actual presentation. To prepare the presentation, ask yourself the following:
After the body, comes the closing. This is where you ask for questions, provide a wrap-up (summary), and thank the participants for attending.
Notice that you told them what they are about to hear (the objective), told them (the body), and told them what they heard (the wrap up).
And finally, the important part - practice, practice, practice. The main purpose of creating an outline is to develop a coherent plan of what you want to talk about. You should know your presentation so well, that during the actual presentation, you should only have to briefly glance at your notes to ensure you are staying on track. This will also help you with your nerves by giving you the confidence that you can do it. Your practice session should include a "live" session by practicing in front of coworkers, family, or friends. They can be valuable at providing feedback and it gives you a chance to practice controlling your nerves. Another great feedback technique is to make a video or audio tape of your presentation and review it critically with a colleague.
The best way to break one of these distracting habits is with immediate feedback. This can be done with a small group of coworkers, family, or friends. Take turns giving small off-the-cuff talks about your favorite hobby, work project, first work assignment, etc. The talk should last about five minutes. During a speaker's first talk, the audience should listen and watch for annoying habits.
After the presentation, the audience should agree on the worst two or three habits that take the most away from the presentation. After agreement, each audience member should write these habits on a 8 1/2" x 11" sheet of paper (such as the word "Uh"). Use a magic marker and write in BIG letters.
The next time the person gives her or his talk, each audience member should wave the corresponding sign in the air whenever they hear or see the annoying habit. For most people, this method will break a habit by practicing at least once a day for one to two weeks.